STOCKHOLM SWEDEN 2017 Mobility for the Swedish Police Authority

Digitalization is a topic that affects most of the industries as well as the society overall today. Within this topic, the use of mobile technology devices, such as smartphones, allows organizations to perform tasks in an anytime-anywhere situation – usually called enterprise mobility. The Swedish Police Authority see the potential of this technology shift that is happening and are currently focusing on developing tools to support the daily operations. The debriefing process for the intervention police is an area where digitalization and mobility could improve the efficiency. However, it is today unknown what technical solution could support the operations, what features it should include, and how it should look. The purpose of this study was to investigate how mobility can support the debriefing process in forms of efficiency for the polices in field from an exploratory point of view. An inductive research approach was chosen together with a case study research method. Semi-structured and unstructured interviews were held with 35 participants from different parts of the organization to get both a breadth and depth of knowledge. The delimitation was made to study the Swedish Police Authority and more in detail the intervention police. The current debriefing process was observed and mapped in the first part of this study, followed by part two which included a technical specification and prototyping of a mobile debriefing tool based on interviews and observations. The findings from part one and part two resulted in a proposed specification of a mobile debriefing tool for what it should include and how it should look. The study shows that the proposition of a debriefing tool can increase the efficiency for the Swedish Police Authority by reducing the duplication of work, increase the usability for the users, reduce the risk for human errors, and reduce the dependency of stationary workplaces for debriefing. The debriefing tool includes quality assurance of the information gathered through a structured working process at the same time. The factors mentioned above can also be linked to reduced time spent on the tasks while retain or even increase the quality of the results – which in this case is the debriefing report. Key-words: digitalization, enterprise mobility, business process mapping, prototyping, user experience, usability evaluation Examensarbete INDEK 2017:123 Mobilitet för Polismyndigheten i Sverige: En fallstudie för att öka effektiviteten vid avrapportering